Committed to Keeping You Safe

Apr 22, 2020in news

Hand & Stone has always been committed to providing a clean and safe environment for you to relax. During the COVID 19 crisis, we reinforced those steps and added additional measures. Cleanliness will continue to be a focus moving forward.

We use the industry’s best disinfectants (PureGreen 24, Benefect Botanical Disinfectant, Benefect Decon 30 and Benefect Decon 30 Wipes) on all hard surfaces throughout the spa and specifically in each treatment room and for our Basalt and Himalayan salt stones (the latter of which are naturally antimicrobial). These disinfectants kill enveloped viruses such as HIV-1, Influenza A and Influenza A Avian, and other viruses at extremely high levels. These disinfectants also effectively kill viruses in the non-enveloped virus category, specifically Norovirus and Rhinovirus.

After each use, our Basalt Hot Stones and marble cold stones, are scrubbed with disinfecting detergent soap and sprayed with Pure Green 24 (an EPA registered, broad spectrum antimicrobial disinfectant and deodorizer) or Decon 30. The hot stone warming units are also thoroughly washed with detergent soap after each use.

We change sheets and face covers after each client and wash at high temperatures with a bleach-based product to minimize the transmission risk, as is recommended by various public health authorities. Face covers also use both flannel and microfiber to offer a double line of protection. We will discontinue the use of non-cotton blankets and instead use double sheets or a cotton blanket, so that all linens will be changed after each service and washed.

We will also employ an aggressive cleaning schedule for the entire spa. All service rooms will be thoroughly wiped down with a hot hand towel or washcloth with one of the two approved hospital-grade disinfectants used at Hand & Stone, Benefect Decon 30 or PureGreen 24. It is well known that the COVID 19 virus cannot survive temperatures greater than 115 degrees Fahrenheit. While we wash all towels after each use, we also prep these clean towels pre-use in towel cabbies that heat the towels to 150 -160 degrees Fahrenheit.

Hand sanitizer will be available at our front counter and in every treatment room for use by both our customers and service providers.

Several Hand & Stone Spas have already installed ozone or other medical grade air filtration systems. We are evaluating these systems and making these available to all Hand & Stone spas nationwide.

Moving Forward

We anticipate that a new emphasis on “disease control” will become standard practice in all industries.

We have already begun securing gloves and masks for our service providers. Service providers will use masks for the foreseeable future.  While there is minimal risk of skin-to-skin transmission, Massage Therapists will have gloves available if requested.  We are equipping spas with infrared touch-free thermometers so that service providers can be checked before each shift.

We are adopting new processes to limit traffic in the spa at any given time. Some spas may have guests wait in their cars and text them when their treatment room is ready. We will also stagger appointment start times.

We will be adopting a new touch-free process for customer agreements, payments and forms. Intake forms will be emailed to customers prior to their service so they can be completed before arriving.  Our Percussive Therapy service is being evaluated and a 100% touchless protocol is being developed and other services and enhancements are being considered.

We know that the world will change in many ways in the near future, but one thing that we are certain of is that we will be there for you with the cleanest and safest spas. Our commitment remains for you to relax, recover and refresh when you will need it most.