“Since opening my first Hand & Stone Massage and Facial Spa in 2015, I’ve leveraged my retail leadership and operations management experience to grow the brand’s reach in South Florida. Today, I operate five locations in Ft. Lauderdale, Davie, Coral Springs, Ft. Myers, and Pembroke Pines, with four more spas in development.
Hand & Stone’s multi-modality wellness model resonated with me, and my investment grew quickly from two spas to five. The brand’s operational support—from service standards to marketing—has been vital in providing a consistent customer experience across all my locations.
A standout feature is the hands-on support from the operations team, offering invaluable insights to enhance performance and overcome business challenges. This combination of coaching and tools has empowered me to successfully scale my franchise business.” –James Egan, Florida Multi-Unit Franchisee
At the 2024 Hand & Stone International Conference, James was the recipient of the Chairman’s Award celebrating a Lifetime of Hand & Stone Achievement. This is truly a recognition for a lifetime of support, love, and dedication to the brand.
