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When you join the Hand & Stone franchise community, you gain a partner invested in your success from day one. Our comprehensive training and support program is built to prepare you, your managers, and your entire team to deliver an exceptional spa experience and run a thriving business.
Our work together begins before the doors ever open. The Hand & Stone franchise team offers real estate, project management, and construction & design services to make your new location the most inviting wellness facility in your community.
Our training program combines virtual, classroom, and hands-on learning to prepare every member of your team for success.
New Franchisee Training
Spend a full week with the corporate team at Hand & Stone headquarters in Trevose, PA. You’ll get an in-depth look at all facets of the business, including company culture, operations, customer service, sales, and marketing.
Manager Development Training
This four-day session, led by the Operations team, focuses on the roles and responsibilities of your management team so they’re ready to lead from the start.
Onsite Training
Before you open, Hand & Stone corporate trainers spend five days at your spa delivering specialized training for massage therapists and licensed estheticians.
Operations
From pre-opening through your first days in business and beyond, Hand & Stone’s expert consultants provide the guidance and structure you need to build a strong foundation.
Pre-Opening Consultations
Our team helps you develop a solid business plan and get your staff onboarded and ready to perform.
Post-Opening Consultations
Through Franchise Quarterly Evaluations, the Hand & Stone team digs into the metrics that matter most, helping you drive revenue and profitability while maintaining brand standards.
Hand & Stone’s Franchise Business Consultants (FBCs) work alongside our external agency partner, Kepler, to drive spa performance through aligned operational and marketing strategies. FBCs focus on business performance and profitability, while Kepler leads digital media strategy, execution, and analytics. Together, they develop customized, data-driven plans designed to increase traffic, grow membership, and improve overall profitability.
Experience the difference our franchise training and support makes when you start your franchise journey with Hand & Stone. To start a conversation, fill out our online inquiry form. A member of our team will be in touch shortly with more information.
