California Privacy Rights

Under the California Consumer Privacy Act of 2018 (California Civil Code sections 1798.100 – 1798.199), California residents are entitled to certain privacy rights relating to businesses that collect personal information, including the following:

• the right to know what personal information is being collected about them;
• the right to know whether their personal information is sold or disclosed, and to whom;
• the right to say no to the selling of their personal information;
• the right to access their personal information; and
• the right to equal service and price, even if they exercise their privacy rights.
• As described in our online Privacy Policy, Hand & Stone collects various pieces of personal information throughout the course of our business relationship with you.  The specific categories of personal information that we collect, as defined by California Law, are as follows:
• Identifiers (such as name, postal address, email address and phone number);
• Commercial Information (such as appointment and purchase history, financial transaction history, marketing campaign history, and customer contact history);
• Internet or Other Electronic Network Activity Information (data gathered from our websites, marketing emails, and mobile apps);
• Geolocation Data (when you use location-based services on our website or mobile app);
• Inferences Drawn from Information Identified in This Section (to create customer marketing segments reflecting a customer’s preferences or characteristics).

Hand & Stone discloses personal information about individual consumers to our franchise businesses and our affiliates, and to certain third-party service providers that process information on our behalf pursuant to a written contract.  Our service provider contracts prohibit these businesses from retaining, using or disclosing the personal information we share with them for any purpose other than providing the services specified in the contract.

Hand & Stone does not sell any of the personal information we collect to any other business or any third party.

The California Consumer Privacy Act (CCPA) entitles California residents to the following specific rights regarding businesses that collect your personal data:

The Right to Access Your Data

You may request that Hand & Stone provide you with the categories of personal information we collect, the business purposes for collecting the information, the categories of businesses with whom we share that information, and the specific pieces of personal information that we have collected about you.  To request this information, please contact us using our Online Customer Contact Form, or email us at [email protected].

When you contact us, we will send you a formal request form for your completion and your notarized signature.  Upon receipt of your signed and notarized request form, we will disclose and deliver the information to you free of charge within 45 days.

The Right to Be Forgotten

You may request that Hand & Stone delete any personal information that we have collected from or about you.  To request that we delete your personal information, please contact us using our Online Customer Contact Form, or email us at [email protected].

When you contact us, we will send you a formal request form for your completion and your notarized signature.  Upon receipt of your signed and notarized request form, we will delete your personal information from our records to extent required by law, and we will direct our service providers with whom we have shared your data to do the same.

The Right to Receive Services on Equal Terms

In accordance with California law, Hand & Stone will not discriminate against a consumer for exercising any of their rights under the CCPA.  This includes denying goods or services to the consumer, charging different prices or rates for goods or services, or providing a different level or quality of goods and services.

For more information, please see our Privacy Policy.