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Terms and Conditions


Hand & Stone “Meet Lindsay Arnold” Contest (the “Contest”)

The Hand & Stone “Meet Lindsay Arnold” Contest (the “Contest”) is in no way sponsored, endorsed or administered by, or associated with Instagram (“Instagram”) or Lindsay Arnold. You understand that you are providing your information to the Sponsor (defined below) and not to Instagram. The information you provide will be used only for the administration of this Contest. Instagram is hereby completely released of all liability by each entrant in this Contest. Any questions, comments or complaints regarding the Contest must be directed to Hand & Stone and not to Instagram. You may use only one (1) Instagram account (“Instagram Account”) to participate in this Contest.

The Contest is open to anyone who has an Instagram account, is in compliance with Instagram eligibility requirements, and is 18 years of age or older. Employees of Hand & Stone, their subsidiaries, affiliates, and members of their immediate families (spouse, parents, siblings, and children) and household members of those employees are not eligible to enter or win.

The Contest is sponsored and administrated by Hand & Stone Franchise Corp. (“Sponsor”), 1210 Northbrook Dr., Suite 150, Trevose, PA 19053.

Agreement to Official Rules:
By entering, you indicate your full and unconditional agreement to (a) these Official Rules and (b) Sponsor’s decisions, which are final and binding and (c) the agreement to use your name and likeness to promote Hand & Stone in conjunction with the Contest. Winning the prize is contingent upon fulfilling all requirements set forth herein.

Contest Period:
The overall Contest begins at 12:00 am Easter Daylight Time (EDT) on Saturday September 8, 2018 and ends on September 20, 2018 at 11:59pm (EDT), (the “Entry Period”). Sponsor’s computer is the official time-keeping device for the Contest.

How to Enter:
Comment #lindsayarnold on our Lindsay Arnold 9/14/2018 Instagram contest post. 

One entry per person only. Entries must be posted from a public account during the entry period. Multiple entrants are not permitted from the same Instagram account.

Submission Requirements:
By participating in the Contest, each entrant hereby warrants and represents that his/her Instagram account will need to be made public to see the specific hashtag.

The Sponsor reserves the right, in its sole and absolute discretion, at any time and for any reason to screen any entry(ies). Any entries that the Sponsor deems, in its sole and absolute discretion, to violate the terms and conditions set forth in these Rules is subject to disqualification. The Sponsor reserves the right, in its sole and absolute discretion at any time and for any reason, to request an entrant to modify, edit and/or re-submit his or her entry to ensure compliance with these Rules, or for any other reason. If such an action is necessary at any point during or after the Contest, then the Sponsor reserves the right, in its sole discretion, to take whatever action it deems necessary based on the circumstances – including, without limitation, disqualifying the entry and/or the associated entrant.

Selection of Winner and Prize Details:
On September 21st, 2018 the Sponsor will randomly select one winner from all eligible entries. Winners will win air fare, hotel and transportation for no more than two days in the Los Angeles area on October 8th (and either the 7th or 9th). Spa Day includes a 50-minute massage and a 50-minute facial. These may be used by separate individuals at separate times/days or as a back-to-back services for one individual. Reservations at the spa will need to be made at the selected spa in advance of the service and is subject to availability. Meet & Greet with Lindsay Arnold will be in or close to Los Angeles on October 8th at a to-be-announced location. Winner must be able to be in LA that day for the Meet & Greet (no alternate arrangements will be made). Hand & Stone will provide coach airfare, up to two-nights hotel and transportation to and from the airport to the hotel and to the “Meet and Greet” session. Winner is responsible for meals and transportation to and from his or her local airport. Winner may choose his or her closest participating Hand & Stone spa for the spa day or the services will be placed on a gift card for later use and will be good at all 350 Hand & Stone Spas in the lower 48 US states only (excluding Alaska and Hawaii) only. May be paid in promotional gift card(s) which will expire one year from issue date. There will be no cash equivalent provided should the winner be unable to make the selected date. The odds of being selected depend on the number of entries received. If Sponsor, in its sole discretion, deems that an entry does not comply with these Official Rules or is otherwise inappropriate to post, Sponsor may reject that entry and select another.

Notification and Requirements of Potential Winner:
The Sponsor will reach out directly to the potential winner via direct message on Instagram within 24 hours of the Entry Period ending. Upon response from the winner, Sponsor will announce the winner via post on the Hand & Stone national Instagram page @handandstoneusa. If a potential finalist does not respond and comply with the instructions in the initial Instagram direct message within two (2) days, he/she will forfeit the prize and Sponsor may award the prize to an alternate entrant. Only two (2) alternate entrants will be contacted. Except where prohibited, a potential winner may be required to complete and return an affidavit of eligibility and liability/publicity release.

General Conditions:
In the event that the operation, security, or administration of the Contest is impaired in any way, including, but not limited to fraud, virus, or other technical problem, Sponsor may, in its sole discretion, either: (a) suspend the Contest to address the impairment and then resume the Contest in a manner that best conforms to the spirit of these Official Rules; or (b) award the prizes at random from among the eligible entries received up to the time of the impairment. Sponsor reserves the right in its sole discretion to disqualify any individual who tampers with the operation of the Contest, or violates these Official Rules. Sponsor reserves the right to seek damages from any person who seeks to undermine the legitimate operation of the Contest. Failure by Sponsor to enforce any term of these Official Rules shall not constitute a waiver of that provision. Proof of sending any communication to Sponsor by mail shall not be deemed proof of receipt of that communication by Sponsor. In the event of a dispute as to an entry, the authorized account holder of the Instagram account used to enter will be deemed to be the entrant. The Contest is subject to federal, state, and local laws and regulations and is void where prohibited.

Release and Limitations of Liability: By participating in the Contest, you agree to release and hold harmless Sponsor, its parent, subsidiaries, affiliates, Lindsay Arnold, and each of their respective officers, directors, employees, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Contest or receipt or use of any prize, including, but not limited to: (a) unauthorized human intervention in the Contest; (b) technical errors related to computers, servers, providers, or telephone, or network lines; (c) any errors on the Facebook or Instagram platform that may prevent an entrant from entering or receiving direct messages; (d) printing errors; (e) lost, late, postage-due, misdirected, or undeliverable mail; (f) errors in the administration of the Contest or the processing of entries; or (g) injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Contest or receipt or use of any prize. You further agree that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. You waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.

You agree that any and all disputes, claims and causes of action arising out of, or connected with, the Contest or prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by state or federal court located in Pennsylvania. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, your rights and obligations, or the rights and obligations of the Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the laws of the State of Pennsylvania, without giving effect to any choice of law or conflict of law rules (whether of the State of Pennsylvania or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of Pennsylvania.

To request the winner’s name, email Hand & Stone at Requests must be received within four (4) weeks after the end of the Contest Period.

All membership benefits are for active members in good standing during the term of their membership.

  1. Membership Services - All memberships include your choice of a one hour massage or signature facial each month

  2. Additional Membership Massage and Facials Services - Members may purchase an unlimited number of additional services for their personal use at discounted rates.

  3. Rollover Privileges - Members may rollover any unused services to the following month. Upon termination of your month to month membership, accumulated member service packages expire and are non-refundable 90 days after you cancel your membership, accumulated member services expire 90 days after the last day of a Prepaid Term Membership.

  4. Retail Discounts- A 10% discount is given to all members on retail product purchases.

  5. Gift Card Purchases and Guest Privileges- Members may purchase an unlimited number of gift cards as well as bring in an unlimited number of guests at member rates. The only restriction is a limit of 2 member priced services in any combination of gift cards or guest visits for each individual guest in a 6 month period.

  6. Nationwide Acceptance- Membership privileges and prepaid services are accepted at all Hand & Stone locations in the United States.

  7. Rewards Program – Members participate in our Rewards Program and can earn services and discounts. See Rewards Program section for further details.

  8. Membership Freeze Option - A membership may be frozen for a minimum of one month and a maximum of three months.

    • Memberships can only be frozen two times in a 12 month period for a maximum of 3 months at a time. A membership must be unfrozen a minimum of 30 days before it can be frozen again. A "freeze fee" may apply.

    • Members can redeem accumulated services during a freeze but cannot utilize any additional membership benefits (i.e. bringing guests, gift card purchases, retail discounts).

    • A minimum of one EFT payment must have been made before a membership is eligible to be frozen

  9. Memberships are non-transferable and non-refundable

  10. Hand & Stone must be notified about any changes in address, contact information and/or credit card information.

  11. Guests must follow spa rules and regulations. Hand & Stone reserves the right to refuse or discontinue services for any reason.

  12. Hand & Stone reserves the right to modify/change spa rules, regulations, services and pricing with reasonable notice.

  13. Twenty four hour advance notice is required on any appointment cancellation. Failure to do so will result in a fee equivalent to 50% of the cost of the scheduled service.

  14. Hand & Stone is not responsible for lost or stolen property.

  15. Age requirements for receiving spa services vary by state and local law and Hand & Stone strictly complies with such laws. In the event there is not a specific regulation in your area, our policy is as follows:

    • No person will be denied admission based upon race, religion or appearance. CHILDREN UNDER THE AGE OF 12 SHALL BE STRICTLY PROHIBITED FROM ENTERING THE SPA. No children under the age of 18 will be able to receive any service without the express written consent of their parent or guardian. For children 15 and under (or where required by state law), a parent or guardian MUST remain in the treatment room and for all minor children the parent must remain on premises during services.

    • Must be over the age of 13 to receive a Teen facial.