Hand & Stone Massage and Facial Spas Receive Reputation 800 Award for effectively managing online reputation

Hand & Stone Franchise Corp. is pleased to acknowledge 28 of its franchise locations for receiving the Reputation 800 Award. The Reputation 800 Award celebrates any Hand & Stone Massage and Facial Spa that has achieved a Reputation Score of 800 or higher as of December 31, 2021.

Reputation Score calculates a business’ performance on a scale of 0-1000 across a variety of important online areas in visibility, engagement, and sentiment. Receiving the Reputation 800 Award is an important indicator of effective online reputation management and communication.

“We believe that a positive online reputation score is rooted in superior customer service, and we are so proud of the spas who that have earned this recognition from our vendor partner,” said Cindy Meiskin, Chief Experience Officer for Hand & Stone Franchise Corp. “These spas are setting the standard for all locations by listening to the voice of the customer both in the spa and online.”

The following Hand & Stone locations have been awarded the Reputation 800 Award, and are now apart of “The 800 Club”:

• AZ Phoenix - Camelback
• CO Castle Rock
• FL Daytona Beach
• FL Gainesville
• FL Melbourne
• FL Port St. Lucie
• KS Wichita - West
• MI Farmington Hills
• MI Ferndale
• MI Grand Rapids
• MO Liberty
• NJ Bedminster
• NJ Kearny
• NJ Mullica Hill
• NJ Pompton Lakes
• NY Albany
• NY Brooklyn Williamsburg
• NY Stony Brook
• OK Tulsa-Tulsa Hills
• TX Coppell
• TX Fort Worth (Cultural District, West 7th)
• TX Fulshear
• TX Katy- Cinco Ranch
• TX Sugar Land - Riverstone
• TX The Woodlands Creekside
• TX Vintage Marketplace
• TX Waco
• VA Landstown

ABOUT HAND & STONE MASSAGE AND FACIAL SPA

Hand & Stone is a 500-plus unit massage and facial spa franchise with a mission to bring massage and facial services to the masses. Launched in 2004, Hand & Stone now has locations in 31 states and Canada. Over the past several years, the brand has garnered noteworthy industry recognition including being named No. 1 in the spa category by Entrepreneur Magazine, ranked No. 8 on Forbes' Best Franchises to Buy list in the high investment category and is the fastest-growing spa concept in the country. For more information on Hand & Stone, visit www.handandstonefranchise.com.

ABOUT REPUTATION

Reputation (formerly Reputation.com), creator of the Reputation Experience Management category, is changing the way businesses gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Ascension Ventures, Heritage Group, Marlin Equity Partners, Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more.