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Updated COVID-19 Health and Safety Standards


As COVID-19 mitigation efforts have evolved and new cases have dramatically dropped throughout the country, Hand & Stone has modified restrictions for our customers, members and staff. We will continue to follow local and state requirements but unless otherwise required by the local or state government, masks are optional for guests and staff*. Service Providers will continue to wear masks upon request. 

Hand & Stone remains committed to taking a leadership position in instituting and enhancing processes and protocols to ensure the health and safety of our members, guests and employees. We have consulted with experts in occupational medicine, healthcare, infectious disease, massage therapy, and esthetics to ensure we are taking the right measures to ensure safety without sacrificing your relaxation or our employee’s well-being.

Spa Cleanliness

Hand & Stone has always been committed to providing a clean and safe environment for you to relax. During the COVID-19 crisis, we reinforced those steps and added additional measures. Cleanliness will continue to be a focus moving forward, and our spas will continue to: 

  • Thoroughly clean and disinfect all treatment tools, commonly touched surfaces and common areas, including bathrooms and treatment rooms, using approved hospital-grade or EPA-registered disinfectants 
  • Offer a contact-lite transaction process, including the use of digital forms.
  • Ensure that all staff members pass a Spa Sanitation and Illness Prevention course and perform a practical assessment to ensure they follow the strict guidelines we enforce, including proper hand washing
  • The sheets used in a service are single service use.
  • Service Providers will wear a mask upon request.

We use the industry’s best disinfectants on all hard surfaces throughout the spa and specifically in each treatment room and for our basalt and Himalayan salt stones (the latter of which are naturally antimicrobial).

After each use, our basalt hot stones and marble cold stones, are scrubbed with disinfecting detergent soap and sprayed with Pure Green 24 (an EPA registered, broad spectrum antimicrobial disinfectant and deodorizer) or Decon 30. The hot stone warming units are also thoroughly washed with detergent soap after each use.

We change sheets and face covers after each client and wash at high temperatures with a bleach-based detergent to reduce transmission risks of any virus, as is recommended by various public health authorities. Face covers also use both flannel and microfiber to offer a double line of protection.

We continue to employ an aggressive cleaning schedule for the entire spa. All high-touch areas will be thoroughly wiped down with hospital-grade disinfectants

Moving Forward

There will continue to be an ongoing emphasis on “disease control” that has become standard practice in all industries.

We added a new touch-free process for customer agreements, member and guest payments and forms and these will continue to be made available. We are also working on our new app that will allow you to select upgrades on the spot, will automatically check you in, and will enable you to pay and handle gratuities.

We know that the world has changed in many ways but what will never change is our commitment to providing our guests with clean and safe spas for the ultimate spa experience. We remain committed to providing the ability for you to restore, relax, and refresh when you need it most. Thank you for your trust, we look forward to seeing you soon.

*Where permitted by federal, state and local law. Some independently owned spas may have more restrictive protocols